FREQUENTLY ASKED QUESTIONS
Do I need a referral?
No. You can make an appointment without a referral. We do however accept referrals from your doctor, specialist, health professional, coach or personal trainer.
What can I expect in my first appointment?
During your first appointment you can expect to discuss:
Your medical history, including injuries, illnesses and medications
Your desired outcomes, what you want to achieve
Your motivation, why you want to achieve it
Your barriers, what will stop you from achieving it?
Your Exercise Physiologist will take measurements and assess your posture and gait. Specific movement assessments will be performed and exercises will be prescribed to get you started right away.
What do I need to bring?
Yourself! It is best to wear comfortable clothing that doesn't restrict your ability to move and appropriate exercising footware. If you have any reliever medication, like a puffer or spray, we strongly recommend you have them with you. Bring your Medicare card, Private Health Insurance card and preferred payment method. You may also wish to bring a towel and water bottle.
How can I access my home exercise program?
To have your exercises at your fingertips, we recommend you download the free PhysiApp.
How do I pay?
Payment is required at the time of your appointment. EFTPOS is available for your convenience.
Do you have HICAPS?
Yes! HICAPS is available for Private Health Insurance claiming at the time of your appointment. Please note rebates vary between funds and levels of cover.
What is your cancellation policy?
Should you need to cancel or reschedule your appointment we ask that you notify us by 5pm on the business day prior to your appointment. This ensures sufficient time to offer your appointment to someone else. Late cancelations and non-attendance fees will be charged at the full fee of the appointment booked.
How long are the appointments?
Our appointment times are very generous! Your first appointment is 60 minutes, subsequent appointments and classes are 45 minutes.
What is Exercise Physiology?
Not many people know what an Exercise Physiologist is, we are often mistaken for physiotherapists or personal trainers. In fact Exercise Physiology is the study of how the body responds to exercise when injured or in the presence of chronic disease. Accredited Exercise Physiologists are university qualified and recognised by the government as allied health professionals, who provide exercise and lifestyle therapies to help you rehabilitate your injuries, best manage your chronic conditions and reach your health and fitness goals.
Accredited Exercise Physiologists are required to meet high professional standards and complete continued professional development in order to be re-accredited annually with Exercise & Sports Science Australia. Accreditation is vital to maintain registration with Medicare, the Department of Veterans' Affairs, Private Health Insurers and Work Cover.