FREQUENTLY ASKED QUSTIONS

Do I need a referral?

No. You can make an appointment without a referral.

We do however accept referrals from your doctor, specialist, health professional, coach or personal trainer.

We accept the following referrals:

  • CDM/EPC (10953)

  • Telehealth (93000, 93013)

  • Type 2 Diabetes Group Services (81110, 81115)

  • DVA (D904)

  • Work Cover (NSW & QLD)

  • NDIS (plan managed, self managed)

What can I expect in my first appointment?

During your first appointment you can expect to discuss:

  • Your medical history, including injuries, illnesses and medications

  • Your desired outcomes, what you want to achieve

  • Your motivation, why you want to achieve it

  • Your barriers, what will stop you from achieving it?

Your Exercise Physiologist will take measurements and assess your posture and gait. Specific movement assessments will be performed and exercises will be prescribed to get you started right away.

What do I need to bring?

Yourself! It is best to wear comfortable clothing that doesn't restrict your ability to move and appropriate exercising footwear. If you have any reliever medication, like a puffer or spray, we strongly recommend you have them with you. Bring your Medicare card, Private Health Insurance card and preferred payment method. We also recommend you bring your own towel and water bottle.

How long are your appointments?

Our appointment times are very generous! Your first appointment is 60 minutes, subsequent appointments and classes are 45 minutes.

How can I access my home exercise program?

To have your exercises at your fingertips, we recommend you download the free PhysiApp.

  • Follow your individualised exercise videos

  • Track and report your progress

  • Set reminders to keep on track and motivated

  • Available on iOS, Apple Watch, Android and web

 

How do I pay?

Payment is required at the time of your appointment. EFTPOS is available for your convenience.

Do you have HICAPS?

Yes! HICAPS is available for Private Health Insurance claiming at the time of your appointment. Please note rebates vary between funds and levels of cover.

TERMS & CONDITIONS

 

COVID-19 Policies

Everyone attending our clinic is required to sign in with our QR code; this includes staff, clients, carers, partners, children, etc.

If you are unwell, have any symptoms or have been advised to self isolate we ask that you please call us to reschedule your appointment.

Clients will be turned away if they arrive unwell and a late cancellation fee will apply.

Cancellation Policy

Should you need to cancel or reschedule your appointment we ask that you notify us by 5pm on the business day prior to your appointment by phone. This ensures sufficient time to offer your appointment to someone else. Late cancellations and non-attendance fees will be charged at the full fee of the appointment booked. Your invoice will be emailed to you, you can pay via bank transfer or in person at the time of your next appointment.

HICAPS
What is Exercise Physiology?

Not many people know what an Exercise Physiologist is, we are often mistaken for physiotherapists or personal trainers. In fact Exercise Physiology is the study of how the body responds to exercise when injured or in the presence of chronic disease. Accredited Exercise Physiologists are university qualified and recognised by the government as allied health professionals, who provide exercise and lifestyle therapies to help you rehabilitate your injuries, best manage your chronic conditions and reach your health and fitness goals. 

Accredited Exercise Physiologists are required to meet high professional standards and complete continued professional development in order to be re-accredited annually with Exercise & Sports Science Australia. Accreditation is vital to maintain registration with Medicare, the Department of Veterans' Affairs, Private Health Insurers and Work Cover.